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Dear Customers,

On March 11, 2020, the World Health Organization (WHO) classified COVID-19 (coronavirus) as a global pandemic, and it is our responsibility to do our part to to minimize the potential impact. We remain open and servicing clients in our normal manner, and to date have not been impacted by any cases at Ride Aid.

The safety and health of our employees, family members, injured workers, clients, and providers are of the utmost importance.


The Centers for Disease Control (CDC) recommends these provider precautions:

  • CDC Guidance for Exposures:
  • Wash your hands frequently, with soap and water for at least 20 seconds — especially after using the restroom, blowing your nose, coughing, interacting with multiple people, and before eating. For more information on handwashing, visit the CDC’s guide on handwashing.
  • If you can’t wash your hands with soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol content (check the label to see the alcohol content). CDC studies found that sanitizers with an alcohol concentration between 60–95% are more effective at killing germs than those with a lower alcohol concentration or non-alcohol-based hand sanitizers.
  • Avoid close contact with others who are sick.
  • Cover your nose and mouth with a tissue if you have to cough or sneeze, and wash or sanitize your hands as soon as you can. No tissue? Please cover your mouth (elbows are best). Quickly dispose of any used tissues.
  • Disinfecting wipes are a good option for cleaning shared surfaces


Precautions for Transporting Patients not suspected of having COVID-19:

Ride Aid Inc. follows preventative measures prescribed by the CDC, as well as the following steps to ensure vehicle-safety for member transport:

  • Ensure all drivers are trained on COVID-19 precautions
  • Avoid carpooling multiple (i.e., two or more) unrelated recipients
  • Use disinfecting cleaners to wipe down surfaces and door handles after every trip
  • Wear gloves when cleaning, whenever possible
  • Ventilate vehicles following each trip by opening all doors



  • Effective immediately, we restricted all business travel unless absolutely mandatory and approved by executive leadership;
  • Mandate 14-day self-quarantine for employees returning from international travel or cruise vacations;
  • Increase availability of sanitation stations, frequent deep office cleaning and reminders to practice frequent hand washing and social distancing;
  • Enable and shift office-based staff with ability to work from home and increase the level of our remote workforce;
  • Increase capacity for our work from home staff – we have technology solutions to facilitate video and teleconference interactions;
  • Adopt flexible shifts to reduce the total number of employees on site in any of our offices at any given time;
  • Work with business partners and key suppliers to understand their continuity efforts and coordinate our ability to support their efforts and our current capacity;
  • Sent proactive communications to all of our providers to remind them of infection prevention protocols due to the potential of COVID-19;
  • Monitor our provider network to understand potential impacts to provider capacity and needs to modify or defer potential appointments;
  • Ensure all employees who meet the CDC definition of high risk are enabled to work from home to limit their potential exposure.